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Course 104 - "Sales & Service"


Course 104 - "Sales & Service"

Do your clients prefer buying from you?

Are you selling with the right "message"?

Are you selling price or value to clients?


Course Description

Do you follow the 7 basic steps in your Sales process? Do unqualified prospects waste precious resources? Do your session procedures clearly outline questions for repeat sessions and referrals? Are your clients buying for themselves or doing you a favour?

Does your selling effort produce the results your business needs? Are you selling "on message"? Do you qualify your prospects? Can you track your prospects from first inquiry through to repeat sessions? Do you have a Customer Referral program?

The purpose of this course is to hone your sales and service procedures (a) to complement your passion, your purpose, your business strategies and your marketing plans and support efforts; and (b) to achieve those planned results. Sales and service are structured processes. Every person on the planet is on a step on the staircase. Tracking those steps and moving clients from one to the next is the focus of the delivery, learning and implementation of these skill sets.

This course is delivered in two parts. The first part is a series of 5 teleconference discussion sessions (up to 2 hours each), which include both facilitators and class participants (business owner/managers). Each teleconference is preceded by an assignment (independent study). Participants are then given 90 days to implement and integrate the learning. The second part is a follow-up teleconference, preceded by a questionnaire, to discuss and review experiences and results. Every teleconference session is recorded and posted to a confidential webpage to allow for review (listening or download) at any time during the course.

Course 104 - "Sales & Service" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $295

No travel costs! No breaks from your weekly appointments, family or home! These affordable courses are designed to fit into your weekly business schedule and your budget.


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